Privacy Policy
Introduction
Your privacy is important to us. This Privacy Policy explains how Ventures NRB Trading LLC (“Shopiva”, “we”, “our”, “us”) collects, uses, and protects your personal information when you shop with us or visit shopiva.ae or shopivastore.com. By using our website, you agree to the terms of this policy.
Information We Collect
When you interact with Shopiva, we may collect personal details such as your name, email address, phone number, and billing or shipping address. We also collect information about your purchases, returns, and any communications you have with our customer team. Payment details are processed securely through our partner PayTabs, and Shopiva does not store your full card information. We also collect usage data such as device details, pages viewed, and interactions with our website through tools like Google Analytics and Meta Pixel, as well as preferences such as your chosen currency or language.
How We Collect Information
We collect information directly from you when you place an order, create an account, or contact us. Some data is collected automatically through cookies and similar technologies, which help personalise your experience and allow us to improve our site’s performance.
How We Use Information
The information we collect is used to process and deliver your orders, manage returns and refunds, and provide customer support. It also helps us improve our website, services, and shopping experience, and allows us to personalise recommendations, offers, and marketing when you have given consent. In some cases, we may also use your data to prevent fraud and to comply with legal requirements.
Sharing Your Information
Your personal information may be shared with trusted third-party providers who support the operation of Shopiva, including services such as payment processing, logistics, website hosting, analytics, and marketing tools. Our store is powered by Shopify, which may also collect and process your personal information in order to provide and improve our services. In some cases, your information may be transferred and stored outside the United Arab Emirates where these service providers are located.
Cookies & Tracking
Like most websites, Shopiva uses cookies to keep essential features such as the shopping cart and checkout working properly. Cookies also help us measure site performance and improve navigation. Advertising cookies, such as Meta Pixel, allow us to show you relevant offers and recommendations. You can control cookie settings in your browser, but disabling them may limit some features of our site. For full details, please see our Cookie Policy.
Your Rights
You may request access to the personal data we hold about you and ask for corrections or updates if needed. In certain cases, you may also request that your data be deleted. You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails or by contacting us directly.
Data Security
We use encryption, secure servers, and certified payment partners such as PayTabs to protect your personal data. While we take all reasonable steps to safeguard your information, no online transmission can be guaranteed as completely secure. For this reason, Shopiva cannot accept responsibility for circumstances beyond our reasonable control.
Children’s Data
Shopiva does not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided personal data to us, please contact us so that we can delete it.
Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes described in this policy or as required by law. Order records may be kept for accounting and compliance purposes.
Changes to This Policy
We may update this Privacy Policy and other website policies from time to time to meet requirements and standards. Any updates will be posted on this page, and changes will take effect from the day they are published. Customers are encouraged to review this section regularly to stay informed.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at info@shopivastore.com.